Commercial policy
Billing and Refund Policy
MyPass uses privately negotiated, usage-based pricing. Clients are billed after the applicable usage period. This is not a subscription and there is no recurring subscription cancellation.
1. Private commercial terms
Lepews LLC agrees pricing directly with each Client before paid use begins. The applicable order form, proposal, statement of work, or other written agreement identifies the rates, currency, billable usage units, billing period, minimums, taxes, and payment due date. No public website price overrides a signed commercial agreement.
2. Postpaid usage measurement
Charges are calculated after the relevant service period based on the units agreed with the Client. These may include validated VIP accesses, events, enabled services, implementation work, support, communications, or other contracted usage. MyPass platform records are used to prepare the usage statement, subject to correction of demonstrated errors.
3. Invoices and automatic payment
Lepews issues an invoice or usage statement before collecting the corresponding postpaid amount. Where the Client has authorized automatic payment, the payment method on file may then be charged for the invoiced amount. The Client will be shown the applicable authorization and payment terms when adding its payment method.
The Client must keep billing contacts and payment information current. Failed payments may be retried and may result in restricted access after reasonable notice, subject to the commercial agreement.
4. No subscription cancellation
MyPass is not billed as a recurring consumer subscription. There is therefore no “cancel subscription” action. A Client that wishes to stop using the Service should contact its MyPass representative in accordance with its commercial agreement. Usage and charges incurred before service ends remain payable.
Account deletion is a separate administrative and privacy action. When available, an authorized administrator may request deletion from account settings. Deleting an account does not reverse completed services, validated accesses, issued invoices, or other accrued obligations.
5. Requesting a correction or refund
An authorized Client administrator may submit a billing correction or refund request using the internal form in the MyPass billing area. Until the internal form is available, the request may be sent to [email protected].
The request should identify the invoice or charge, the disputed usage or service period, the amount requested, the reason, and supporting records. Lepews will review platform records and the Client’s commercial terms and may request additional information.
6. Refund eligibility
Refunds are not automatic and are not available merely because the Client did not use an enabled feature or no longer needs completed services. Lepews may approve a full or partial refund or credit for duplicate charges, verified billing errors, undelivered services, or other circumstances required by the commercial agreement or applicable law.
7. Refund method and timing
Approved card refunds are normally returned to the original payment method. Processing time depends on the payment processor and the Client’s financial institution. Where a card refund is unavailable, Lepews and the Client may agree on a credit or another lawful method.
8. Charge disputes
Clients should contact Lepews through the internal billing form before initiating a bank or card dispute so that we can investigate promptly. This does not limit any rights available under applicable law or card-network rules.
9. Contact
Billing support: [email protected]